(🫣You could be literally THROWING MONEY AWAY) When was the last time you reviewed every single fee in your Care Home? I have completed...

Good coaching has the opportunity to change your life experience forever. How much that is worth to you depends on the results you need?...

On a recent hiking expedition in the Scottish highlands I came across some litter on the otherwise pristine path. I tutted. Walking on I...

Imagine it is Sunday night. You have gone to bed and now you cannot sleep. You have a multitude of thoughts in your head that will not go...

'THEY' Did It! ln his book Reinventing yourself, Steve Chandler describes how In the 1980s a manager at Texas Instruments banished the...

Last weekend I spent a day at a very special event in London. The event was a celebration of who we are BEing in the world. One of the...

I've just had a lesson in customer service To celebrate my wife's milestone birthday, we decided to stay a single night at The Ritz After...

Are You Too Close To The Wall Recently I was spending time with a Manager I had been coaching. She told me that although we had only...

What 2021 taught me about 'getting out of my own way'. At the end of 2020 / start of 2021 I had started writing a blog. I thought it...

I have been going to the gym first thing in the morning. It's not an easy choice. Many mornings I don't want to go and would happily...

I just always thought I could save money and do it better myself..... Whatever 'it' was. And yes I did ok. Fitted a kitchen, laid...

My second article for www.carestockroom.com. Everything you need for your care service in one place A care business operates in the same...

Occupancy is the beating heart of a successful care service, and an effective Enquiry Management process is key to increasing occupancy....

I am using care homes as an example but these can be swapped for any social care department or even most companies. Just a quick peek...

Yesterday I posted a picture in The Overwhelmed Manager Facebook group, and other groups, with these words: If only our eyes saw souls...

I live in a busy urban area. Last week, after a year most people would like to forget, we threw everything into a car and drove 8 hours...

Yeah You! Who exactly do you think you are? No I am not asking you for a fight but simply asking a question. To find the answer complete...

Time is not all it’s cracked up to be Do you ever notice how time flies when you’re busy? And really drags when you are bored or waiting...

Imagine you’re driving on the motorway and the car behind you is WAY too close. Annoyed, you change lanes and allow the car to pass....